Terms and Conditions

Terms and Conditions

Please read ‘the small print’!


The ‘Company’ is Pollen Flowers Ltd. Trading as Pollen4hire. The ‘Hirer’ is any person or company who hires or has agreed to hire Goods from the Company. ‘Goods’ means goods provided by the Company in accordance with the Company’s standard Terms and Conditions of hire.

Acceptance of Conditions

The customer’s acceptance of products on hire implies acceptance of our Conditions of Hire as given below.

Retention of Title

All goods remain the absolute property of the company and the customer undertakes not to sell, offer to sell, assign charge, pledge or underlet, lend or otherwise deal with the products unless agreed otherwise with the company.

Cover Loss or Damage

The Customer assumes complete responsibility for loss of or damage to the hire products (Other than fair wear and tear) from the time the equipment leaves the Company’s premises or transport, until it is returned to same.

Charges for replacements of items hired:

Candelabras – £65.00 each. Large freestanding candelabras £150. Bay Trees – £35.00 each. Mirrors –small £4.00 each, large £7 each. Tea lights holders – £1.50 each. Birdcages – £30.00 each. Hurricane lanterns – £15.00 each. Fish Bowls – £8.00 each

Damaged or Missing Items Deposit

An additional Security deposit of £50.00 will be held until all the goods have been returned and checked. This will be sent shortly after the invoice has been sent by email, this is payable by paypal invoice. This will be refunded within 48 hours after the event, providing all the items are returned complete and undamaged. Should there be any missing items or damaged goods we will deduct this from the security deposit at the above rate.

Hire Charges – Period of Hire

The hire charge for the products commences from the time that we deliver (or the items are collected) and continues until the equipment is collected (or delivered back). The company will require a deposit of £50.00 to secure your booking, cheques made payable to Pollen. The full balance is due 3 weeks prior to your event date and an invoice will be sent 4 weeks in advance. If payment is not received before this time, we will assume our services are no longer required and will automatically cancel the order. Once the invoice has been paid we cannot refund any items that are no longer required.

Incomplete Returns

In the event of the goods being returned incomplete, the company reserves the right to invoice the Customer for the missing items in full.

Lost, Theft or Damaged Equipment

In the event of loss or theft of the hire equipment the Company will invoice the Customer in full for replacement of the equipment. In the event of damage to the goods, the company will, at its option, invoice the Customer in full for the repairs of the goods at the above rate under ‘Charges for replacements of items hired’


Cancellation will result in the forfeit of the deposit or full amount 3 weeks prior to the event.

Termination of Liability

The Company shall be relived of all liability for obligations incurred to the Hirer and any other third party.


This contract shall be governed by English Law in the Courts of England